Dr. Mark Murray is the lead faculty for Alberta AIM. He is Principal of Mark Murray and Associates and the Technical Advisor of Idealized Design of Clinical Practices (IDCOP) at the Institute for Healthcare Improvement in Sacramento, California. Dr. Murray has been leading access and quality improvement sessions with primary care clinics, networks, and specialty programs in Alberta since 2005.

Mark Murray, MD, MPA, organized and developed a medical practice in an under served rural area in northern California and then worked for 19 years at Kaiser Permanente in Sacramento, California. He held various administrative positions in that organization including Assistant Chief of Medicine North Sacramento Valley where he had operational responsibility for the care of 270,000 patients and the position of a Regional Call Centre that served 1.2 million patients. After initializing and developing multiple operational quality improvement efforts in that organization, he formed an independent consulting group. He now consults with healthcare organizations in the US and abroad on a variety of healthcare quality improvement strategies including efficiencies in office practice, the development and care of healthcare teams, change management in healthcare settings, physician compensation, and “big” system flow. His primary and unique area of expertise remains specific expertise in all aspects of access to care, including patient access to appointments in primary, specialty and ancillary care, patient access to information as well as healthcare delivery and management, his unique perspective as a physician who practiced in multiple environments, and his understanding of other businesses and industries that use flow and demand/supply matching. Dr. Murray is widely published and is recognized as an international authority on the development of access systems in health care. Dr. Murray has been leading access and quality improvement sessions with primary care clinics, networks, and specialty programs in Alberta since 2005.

Watch of video of Mark Murray talking about change >>
Watch of video of Mark Murray talking about gravity >>
Watch of video of Mark Murray talking about history >>

Barbara Boushon, RN, BSN, serves in multiple roles to improve health care.  

• Through Mark Murray and Associates, she currently works with large and small health care organizations across the United States and Canada to improve access to primary and specialty care, medical office flow  and efficiency, and hospital flow.  
• At the Institute for Healthcare Improvement (IHI), she led learning collaboratives with health care organizations and government entities seeking to improve care for patients with chronic conditions such as asthma, depression, and HIV/AIDS disease.  She also developed and led IHI’s first totally virtual collaborative with the topic of improving access to primary care.  Most recently, she directed an initiative to reduce harm from falls on medical-surgical units as part of the safety and reliability work in IHI’s Transforming Care at the Bedside initiative, funded by the Robert Wood Johnson Foundation.   
• Through the National Quality Center (funded through the HIV/AIDS Bureau), she works with state and federal government to improve care for people living with HIV/AIDS disease and serves as faculty for developing quality improvement capacity for Ryan White Care Act grantees.  
• And most recently, she has started to work with the Veterans Administration as co-director of their new national Transitioning Levels of Care Collaborative.

Before becoming involved in these quality and process improvement activities, Barbara worked at Dean Health Systems in Madison, Wisconsin in multiple clinical and administrative roles including RN and RN Coordinator of sub-specialties, Director of Patient Care Services, Director of Software Development and Telecommunications, and Services Initiatives Administrator.  In this last role, she led initiatives to improve both access to care and customer service throughout the health system.  Previous to this, she also worked as an RN for the Red Cross, and as an RN in the a Medical Intensive Care Unit early in her nursing career.